Benefits to choose our independent Mercedes Benz mechanics
Benz owners enjoy many benefits to choose our independent Mercedes Benz mechanics vs dealerships. We welcome new customers who complain about dealerships treating them poorly or being too expensive.
Our mechanics epitomize the best qualities of the local Mercedes dealer and European independent shops, while eliminating the shortcomings of each.
100% Satisfaction Guarantee – Friendly, Honest Mechanics
Since 1989 we remain true to our pledge to deliver 100% customer satisfaction by being friendly, honest, and getting the job done right the first time. We work very hard to please and care for all our customers with no-hassles. If our repair is not to your satisfaction, we will correct it. Problems happen so rarely, but when they do we go overboard to make-up. Want proof? Compare our reviews on Yelp vs the Mercedes Benz dealership in Glendale.
Direct Communications between You and Mechanic
Our Mercedes mechanics allow you to watch them work on your car. Customers often stand next to our mechanics and ask questions. We believe it is important that every Benz customer know what and why we are doing a repair or service. At dealerships, you rarely have direct communications or 1-on-1 conversations with the actual mechanic, and never allowed in their work area. You have to “trust” they are being honest with you.
Affordable Pricing – No Surprises
Our “no nonsense – no surprises” affordable pricing policy is straight forward. We will always seek your pre-approval before and during a repair or service that requires an unforeseen additional charge. We have no hidden fees. We do not claim to have the lowest prices in Los Angeles, but we are certainly less expensive than local Mercedes dealerships.
12 Month or 12,000 Mile Warranty (Labor & Parts)
We stand behind our pledge to guarantee your Mercedes is repaired and serviced properly. Therefore we provide a free 12 month or 12,000 mile warranty, whichever comes first, on both parts and labor.
Mercedes approved or factory original parts
We only use Mercedes approved or OEM (original equipment manufacturer) factory Mercedes parts. OEM means they are more reliable and trouble-free than refurbished or aftermarket parts. Our Mercedes customers benefit knowing we are using the same parts their vehicle was originally made with, thus preserving its original integrity and resale value.
Mercedes “Extended” Car Warranty plans accepted
We accept most Mercedes extended car warranty plans, such as New Car Bumper to Bumper Warranty, Used Car Warranty, Older Car Warranty and Power Train Warranty. We recommend you first check your warranty policy and then contact us to review what vehicle components are covered.
Customer Loyalty Program
Customer loyalty is extremely important to our success. Therefore we offer Benz owners free membership to join our VIP Club. Members that show us their VIP card or car key tag automatically receive an additional 5% OFF their final invoice.